Table of Contents
Return & Refund Policy
All sales are final. Because each Moniker & Boon item is made to order just for you, we do not accept returns or exchanges on any products, whether personalized or non-custom. Please double-check all personalization details before submitting your order to ensure accuracy.
Shipping Policy
Our standard production time is 1–2 weeks before your order ships. We currently ship via USPS, and tracking information will be sent once your order is on its way.
Please note that delivery times may vary due to carrier delays, weather, or holidays. We appreciate your patience as we create your one-of-a-kind items with care.
Custom & Personalization Policy
For standard personalized items (like adding a name or family title), production begins immediately based on the details you provide—no proof will be sent. For fully custom designs, a digital proof will be provided for approval before production begins.
Moniker & Boon is not responsible for errors in personalization provided by the customer (such as spelling mistakes or incorrect details). Please verify all information carefully before placing your order.
Customization & Custom Project Policy
For custom and fully personalized projects, here’s what to expect:
- Order Form Completion: Complete our order form with all required personalization details.
- Proof Approval: For custom designs beyond standard personalization, we’ll send a digital proof for your approval before production.
- Final Sale: Once a proof is approved, all sales are final. We cannot make changes or accept returns after approval.
Payment Policy for Custom Orders
For custom work:
- Partial Payment Before Proof: A partial payment is required before a digital proof is created.
- Full Payment Before Production: The remaining balance must be paid once the proof is approved. Production begins only after full payment is received.
This process ensures your custom order moves smoothly from design to creation.
Additional Production Time for Custom Orders
Please allow additional time for fully custom designs. Production timelines may vary depending on design complexity, proof approval time, and payment completion. We’ll keep you informed throughout the process, but please plan for a slightly longer turnaround for one-of-a-kind custom pieces.
Rush Orders
Need your order sooner? We offer rush order processing for an additional fee. This fee covers expedited production only and does not include faster shipping. If you need rush service, please contact us before placing your order to confirm availability and pricing.
Privacy Policy
Information We Collect:
We collect personal information such as your name, email address, shipping address, and payment details when you place an order, create an account, or contact us.
How We Use Your Information:
Your information is used solely to process orders, communicate with you about your purchase, and provide customer support. We do not sell or share personal information with third parties for marketing purposes.
Data Security:
We take your privacy seriously and use appropriate security measures to protect your information.
However, no online transmission is 100% secure, so please use the website at your own discretion.
Cookies and Tracking:
Our website may use cookies to improve your experience, remember your preferences, and process your shopping cart. You can disable cookies through your browser settings, though some features may not function properly.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Terms of Service
Introduction:
By using our website, you agree to comply with these Terms of Service. These terms apply to all visitors and customers who access or purchase from Moniker & Boon.
User Responsibilities:
You agree to provide accurate information when placing an order and to keep your account information secure. You are responsible for all activities that occur under your account.
Orders and Payments:
By placing an order, you authorize us to charge your selected payment method for the full amount of your purchase, including taxes and shipping fees. All orders are subject to availability, and we reserve the right to refuse or cancel any order for any reason.
Disclaimers & Limitation of Liability:
All products are provided “as is” without warranties of any kind. Moniker & Boon is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
FAQ
How long will it take to receive my order?
Standard orders ship within 1–2 weeks. Custom projects may take longer depending on proof approval and design complexity.
Can I return or exchange my item?
All sales are final. We do not accept returns or exchanges on personalized or non-custom items.
What if I made a mistake in my personalization details?
Please double-check your personalization before submitting your order. For custom designs, you’ll receive a proof for approval.
How do I care for my embroidered or printed item?
Wash inside out on a gentle cycle with cold water and lay flat to dry. Avoid bleach and high heat.
Do you offer rush orders?
Yes! Rush orders can be arranged for an additional fee. Please contact us before placing your order to confirm availability.
Need help?
Contact us at help@monikerandboon.com for questions related to refunds and returns.
